Should Nike have known about Defective Shoes?

By Bill Inmon, Forest Rim Technology Denver, Colorado whinmon@msn.com In 2018, Forest Rim did a study looking at customer feedback as to why Nike was losing market share to Adidas.  Forest Rim gathered 5,000 internet comments from customers of Nike and 5,000...

Are Banks Hearing the Voice of their Customers?

by W H Inmon, Forest Rim Technology The world of banking is competitive. Turn on TV and see how many banks advertise their services. Drive in your town and on every other corner there is a bank. Turn on the Internet and see how many banks are represented there. And...