Building the Restructured, Disambiguated Medical Record

by W H Inmon, Forest Rim Technology The basic medical record is written by healthcare providers for healthcare providers and their patients. The primary purpose of the medical record is to document and communicate important information with regard to the care and...

Combining Structured & Unstructured Data

by W H Inmon, Forest Rim Technology Text has always presented a challenge to the IT professional. There are many reasons why text is challenging.  The first and biggest challenge is the fact that text does not fit comfortably with standard database technology. Trying...

Correctly Identifying Under Performing Restaurants

by W H Inmon, Forest Rim Technology For many organizations the voice of the customer is heard on the Internet. The customers of organizations leave comments on the Internet. Another place where the voice of the customer can be heard is the call center that many...

Credit Bureaus and the Data Breach

by Mary Levins – Sierra Creek Consulting Atlanta and Georgia Burleson –  Forest Rim Technology Denver Every business knows – intuitively – that listening to the voice of the customer is a really good thing to do. When the customer speaks, the business...

Doing Analytics on Call Center Data

by W H Inmon, Forest Rim Technology Ask any executive if they know what is going on in their call center and they assure you that they are in control and know what is going on. Then ask the executive what is actually taking place in the call center and the executive...

Finding Sentiment and the Value Within

by W H Inmon, Forest Rim Technology Nearly every corporation has a call center. Ask an executive if his/her organization has a call center and the odds are good that the executive will say yes. Then you ask the executive whether or not he/she knows what is going on in...