Building the Proactive Litigation Warehouse

by W H Inmon, Forest Rim Technology Consider what happens to a corporation when it receives a legal complaint – a lawsuit. The corporation goes into a high priority search for information. Who is making the suit? What legitimacy is there to the lawsuit? What money...

Doing Analytics on Call Center Data

by W H Inmon, Forest Rim Technology Ask any executive if they know what is going on in their call center and they assure you that they are in control and know what is going on. Then ask the executive what is actually taking place in the call center and the executive...

Finding Sentiment and the Value Within

by W H Inmon, Forest Rim Technology Nearly every corporation has a call center. Ask an executive if his/her organization has a call center and the odds are good that the executive will say yes. Then you ask the executive whether or not he/she knows what is going on in...

How Forest Rim Helped One Restaurant

by W H Inmon, Forest Rim Technology Once upon a time there was a nice little respectable Midwestern restaurant chain that decided that it liked making money and expanding the number of people that it served. Its Wall Street friends liked spicy Buffalo chicken wings at...

Is Text Really Unstructured?

by W H Inmon, Forest Rim Technology Structured data is repetitive data that occurs over and over. Banking transactions, airline reservations, retail sku sales, telephone calls are all classical examples of what is known as structured data. In most cases structured...

Managing Safety Data

by W H Inmon, Forest Rim Technology The value of safety is unquestioned.  When an accident occurs and there are material damages there is the cost of repair and the cost of lost business and lost opportunity. In addition, there is the disruptive effect on the day...